How can we help?

For account, billing or app help, email team@medicalaiapp.com. Include the email and sign-in method you used for your account.

I already subscribed. How do I sign in?

Use the same account and sign-in method you used when subscribing. In the iOS app, choose “Already subscribed? Sign in” on the welcome screen or before opening the paywall. You can use Apple, Google or an email verification code. New users can still subscribe first and create their account afterward.

If you paid on the website as a guest, finish the sign-in step on the website after checkout to link the purchase to your account. If you cannot finish that step, contact us with your receipt or checkout email. Please do not pay a second time.

Restore an App Store purchase

Use the Apple Account that made the purchase. Open the app’s subscription paywall and choose Restore Purchases. Then sign in to your Medical AI account. Apple’s purchase account and your Medical AI sign-in account may be different.

Manage or cancel a subscription

For an App Store subscription, open Apple’s subscription settings. For a web subscription, sign in on the website and open Settings → Account → Manage. Canceling renewal preserves access until the end of the paid period.

Refunds and billing questions

For an App Store refund, use Apple’s refund request page. For web billing, email us. Web subscriptions have a seven-day money-back guarantee from the first charge; include your checkout email and receipt when requesting it.

An answer stopped or is taking too long

Check your connection and reopen the conversation. You can return to an answer after switching apps. If it still fails, send the approximate time, app version and a screenshot of the error. In iOS Settings, “Copy account info” supplies details that help us investigate.

Privacy and account deletion

Read our privacy policy. For account deletion or a data request, contact us from your account email. Do not include patient identifiers, passwords or sign-in codes in support messages.

Medical AI is a reference tool. Support does not provide medical advice or emergency care.